Last week, Google shut down their video marketplace service. The kicker was that any videos you purchased through it would no longer be viewable once the servers were turned off, leaving some users with hefty video collections that they could no longer access. Users were understandably upset over this turn of events, and made even more unhappy when Google said they wouldn't be issuing an actual refund, but a credit on their Google Checkout account, to be used obviously for buying more Google stuff. Not really a refund, but a product shuffle.
Thankfully, Google saw the light after the "blogosphere" blew up over it and has now agreed to give full cash refunds to all video customers, and allow them to keep access to their videos for the next 6 months.
They did some evil but quickly corrected it.