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Published on August 29, 2008 By Zoomba In Sins News

Stardock announced today the Gamer’s Bill of Rights: a statement of principles that it hopes will encourage the PC game industry to adopt standards that are more supportive of PC gamers. The document contains 10 specific “rights” that video game enthusiasts can expect from Stardock as an independent developer and publisher that it hopes that other publishers will embrace. The Bill of Rights is featured on Stardock’s website (www.stardock.com) and is on prominent display in Stardock’s booth (1142) at the Penny Arcade Expo.

“As an industry, we need to begin setting some basic, common sense standards that reward PC gamers for purchasing our games,” stated Brad Wardell, president and CEO of Stardock Corporation. “The console market effectively already has something like this in that its games have to go through the platform maker such as Nintendo, Microsoft, or Sony. But on the PC, publishers can release games that are scarcely completed, poorly supported, and full of intrusive copy protection and then be stuck on it.”

Chris Taylor, CEO and founder of Gas Powered Games stated, “This is an awesome framework for the industry to aspire to, and ultimately so that we can provide our customers with the gaming experience that they have wanted for years, and really deserve.”

As an example of The Gamer’s Bill of Rights in action, Stardock instituted a policy of allowing users to return copies of The Political Machine purchased at retail to Stardock for a full refund if they found that their PC wasn’t sufficient to run the game adequately.

“The PC market loses out on a lot of sales because a significant percentage of our market has PCs that may or may not be adequate to run our games. Without the ability to return games to the publisher for a refund, many potential buyers simply pass on games they might otherwise have bought due to the risk of not being certain a game will work on their PC. The average consumer doesn’t know what ‘pixel shader 2.0 support’ means, for instance,” said Wardell.

According to Stardock, the objective of the Gamer’s Bill of Rights is to increase the confidence of consumers of the quality of PC games which in turn will lead to more sales and a better gaming experience.

The Gamer’s Bill of Rights:

  1. Gamers shall have the right to return games that don’t work with their computers for a full refund.
  2. Gamers shall have the right to demand that games be released in a finished state.
  3. Gamers shall have the right to expect meaningful updates after a game’s release.
  4. Gamers shall have the right to demand that download managers and updaters not force themselves to run or be forced to load in order to play a game.
  5. Gamers shall have the right to expect that the minimum requirements for a game will mean that the game will play adequately on that computer.
  6. Gamers shall have the right to expect that games won’t install hidden drivers or other potentially harmful software without their consent.
  7. Gamers shall have the right to re-download the latest versions of the games they own at any time.
  8. Gamers shall have the right to not be treated as potential criminals by developers or publishers.
  9. Gamers shall have the right to demand that a single-player game not force them to be connected to the Internet every time they wish to play.
  10. Gamers shall have the right that games which are installed to the hard drive shall not require a CD/DVD to remain in the drive to play.

Comments (Page 4)
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on Sep 06, 2008

 

Amen! 

I doubt the other game companies will adopt it because they sssshhhiver at the thought of dreaded pirates.  Other gaming company execs are probably chuckling, but it's a good marketing ploy for Stardock.

on Sep 06, 2008

Sibilantae
It's a statement of good industry, not a constitution.lol I suppose you're right. I guess I shouldn't take everything so seriously...

i was so impressed i marched off and bought Sins,  already had Supremme Commander and Space Siege,  the mere fact of no poxy DVD-CD ROM DRM is enough to make me buy a game.

 

I've had crysis making strange noises in my DVD drive since last NOV.

on Sep 06, 2008

As for second hand games,  this is a issue for the PC world,  second hand games generate no profit for the games devs or publisher.

 

If a PC game costs £20-25 I don't expect to be able to resell it.  If it cost £4000 like say 3d studio max,  i also can't resell it!  We buy a license if we consider the fee resonable as long as we can always use the license thats fair.

I don't mind paying £50 for Vista 64 OEM,  we don't own the rights to resell our MMO characters so why should a RTS game be different.

So you can't resell tunes from itunes (not legally).

The cost of no DRM on PC games and no adware or spyware is the fact we can't resell them.  That's a price I am happy to pay.

If more people buy games,  then there is more money to make expansions or other new titles. Hence the consoles get 6-10 titles a month and the PC gets 1-2 at best.

 

 

 

 

on Sep 06, 2008

 

Yeah, I really like not having to put a CD in in order to play.

on Sep 06, 2008

I like the idea of this generally, however I hope they do not shoot themselvs in the foot with this. For example, look at #1

Gamers shall have the right to return games that don’t work with their computers for a full refund.

Now, this is greate and all - however, I read #8:

 

Gamers shall have the right to not be treated as potential criminals by developers or publishers.

 

Now, I am going to go out and take a guess here - assuming this means a lack of copy-protection (At least, a lack of heavily using it). Could they not buy the game, copy it easily, then return it? Or what kind of proof is going to be required to return the game?

 

Now, don't get me wrong - I love the idea of not having that much copyprotection (Such as that crap SecuROM that EA has) on it (I hate that crap, all it does is hinder and annoy the people who actually pay for the game). However, I feel a full refund might be a bit much? Why not just have the company spend more time making a demo that actually demonstrates the game play AND how well it will actually work on your system.

 

For instance, Supreme Commander demo shows basically nothing of how it will work on your systems, unless you plan on sticking with small maps - the map they stick you on is one of the smallest in the game, no strain on your system at all. But, upon buying the game you notice you cant play on maps that are much bigger. That is kind of misleading, if your looking at the demo for a view of how it will run on your system (Note: I did not have this problem, I am just giving an example).

on Sep 07, 2008

Ironhandx, my main thing is that they said 1.1 is available only via Impulse and not on the website. Oh and I am worried that they're going to sell the expansions only through Impulse. Does anyone have answers on that?

 

on Sep 07, 2008

Shipmaster: My understanding is any updates going forward will only be available though Impulse. If games are sold through digital download, they'll also only be available through Impulse, but I believe the expansion planned for next summer will also be available on disc through retailers.

on Sep 07, 2008

Online connectivity requirement is the sole reason why I don't own any steam products except for Team Fortress 2. I refuse to purchase anything from Steam that requires an internet connection to use. Why you ask? I'm in the Defence Force and will not have luxuries of civilization available to me for at least half a year or more if posted overseas. How can I play all these games I paid for if I don't have a net connection? Yep, I have to go search for cracks like if I had pirated the game.

I did a lengthy inteview with Shacknews last week and they asked what my beef was with single player games that need to call home and I used the example of people working in the armed forces who may not have access to the Internet. 

on Sep 08, 2008

In related news....

From the Edge community, Tom Ohle, VP of PR and Marketing CD Projekt says "The Gamer's Bill of Rights" is a step in the right Direction. FOr more information please go here.

 

 

on Sep 08, 2008

San Tsu
Congrats on the intiative. It's very refreshing to finally see this sort of approach emerging in any part of the software development industry. Full stars.

Doctors, Lawyers, Mechasics, Electronics manufacturers - many industries have standards that are enforced by law that ensure that a customer has certain minimal rights and can expect certain things. Yet the software industry, while it is very vocal about its own rights in terms of properiatry, makes little effort to uphold similar standards.

Thumbs up.

 

yes, I agree with you 100% on this, and am glad that someone is taking an initiative with consumer rights on computer games.  I see some publishers and developers embracing this such as Blizzard, but others like Micro$oft who are so wrapped up in their own DRM will probably fight it tooth and nail

on Sep 08, 2008

San Tsu
Congrats on the intiative. It's very refreshing to finally see this sort of approach emerging in any part of the software development industry. Full stars.

Doctors, Lawyers, Mechasics, Electronics manufacturers - many industries have standards that are enforced by law that ensure that a customer has certain minimal rights and can expect certain things. Yet the software industry, while it is very vocal about its own rights in terms of properiatry, makes little effort to uphold similar standards.

Thumbs up.

 

yes, I agree with you 100% on this, and am glad that someone is taking an initiative with consumer rights on computer games.  I see some publishers and developers embracing this such as Blizzard, but others like Micro$oft who are so wrapped up in their own DRM and rushing products to market will probably fight it tooth and nail

on Sep 08, 2008

As for second hand games,  this is a issue for the PC world,  second hand games generate no profit for the games devs or publisher.
And this is different from the rest of the world how exactly? By that reasoning alone you're saying that I should not be allowed to resell any of my things because the original manufacturer does not get a slice of the profit. That's preposterous. 

on Sep 08, 2008

Idealistic it may be, but nonetheless great stuff Stardock, your the best dev team out there

 

On an unrelated note, does anybody else see a purple squirrel in a tanktop when they look at frogboy's avatar?   

on Sep 09, 2008

OctopusRex, there are slight differences.

 

Aside from the whole "selling something that doesn't work" problem, software is just like anything else.  Unfortunately, patches are a necessity, because people are morons and designing complex software that doesn't need fixed is almost impossible.  I say almost because it is technically possible.  If everyone were a genius with a photographic memory and a work ethic that put swedes to shame, then they might be able to avoid patching things.

 

On the reverse, no one else is allowed to sell you broken shit to start with...  The joys of an imperfect world.

 

In Stardock's case, it makes perfect sense for them to not transfer licenses.  They already fixed the product they sold.  Why should they fix it for someone else?  Of course, it's also illogical in the sense that they already allow the original owner to download the entire program off their servers any time they want.  They aren't saving much.  Pirates using tech support isn't a problem though.

 

If you took piracy out of the equation, I'd say patches should make their way out to the general public, and people could get them off other servers hosted by ad whores or philanthropists, and not have access to Stardock resources directly, thus cost them nothing.  Unfortunately, that not only leaves the original license holder with full rights to a product they just sold, but gives everyone that didn't buy any copy at all easy access to the patches.

 

Using a carrot approach instead of a carrot and stick approach really doesn't work if you give away the carrots.  Although it would still work better than a stick approach, which is chasing people away from the industry leaders.

on Sep 09, 2008

Wow! I have always been a stardock fan for treating me like a customer, and not a criminal. This makes might make me into a full blown fan boy! Do you all sell shirts?

 

In all seriousness, it's companies like stardock that will keep PC gaming around.

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