From technology to politics to video games; these are the random thoughts of a geek with too much time on his hands
Why This Geek Finally Gave In...
Published on January 8, 2004 By Zoomba In Gadgets & Electronics
I am a computer geek.
I have been tinkering with computers for as long as I can remember, and started building systems completely from scratch about 4 or 5 years ago.
My PC was a hand-crafted labor of love, constantly upgrading bits and pieces every few years to keep it bleeding edge and performing well. This probably cost me $6000 total over the past 4 years (from initial build to today).

This past weekend, my power supply blew, taking the motherboard, RAM and CPU with it, as well as one of the CD drives, and I think my network card. My 4-year, $6000 masterpiece blew up, it was the end of my greatest single investment. Here's how the whole ordeal went:

Sunday (1/4/04) -
I'm working on moving some stuff out of my apartment back home as I graduated and wanted out of my lease. I come back into my room for a few more boxes and notice that the monitor is blank. I move the mouse and nothing happens. I figure it was a power glitch (I have a flaky power strip). I turn the machine back on and spend about 20min doing e-mail, chat and sorting a few files out. All of a sudden the computer cuts out like it lost power. I check all the cables, all the connections and turn it back on. This time it stays on for about 10min. After it cuts out this time I decide to just pack everything up and deal with it when I've moved home.

Monday (1/5/04) -
Noon
I set my machine up again, get everything plugged in and turn the machine on. It doesn't even make it to starting windows before it cuts out now. So I take the side of the case off to see what's going on, thinking there may be something wrong with the CPU fan causing it to overheat, or maybe there was an obvious short somewhere. I turn the machine on, with my hand on the heatsink to check for heat, looking at the fans and wires, and I'm not seeing anything. About 20 seconds into startup, everything just sort of spins down to a halt. This time it takes a few min before the machine will respond to me pressing the on switch. When it finally does, it spins up and spins down again even quicker. After briefly consulting with a few friends, it is confirmed that the PSU died, so I go out to bestbuy to get a new one.

2:00pm
I return from bestbuy, 400W Antec PSU in-hand, and I swap the old one for the new one. Get everything plugged back in, throw the power switch, and hit the on button. Everything spins up wonderfully, power looks good to all components, however the video card wasn't giving off a signal, and the CD drive lights wouldn't turn off like they normally do after the brief power-up diagnostic. There were also no error beeps of any kind, and no hard drive activity at all. I think it is possible that maybe my video card went with the PSU. So I test the card on a spare board and CPU I have sitting around, and it works fine on that board. I also test my hard drives out at work and they're alright too... but the RAM, CPU, network card and DVD drive didn't fare so well. It is determined that I'm fucked and need to look to replace a lot of components.

5:00pm
After stepping away from the wreckage for a bit to clear my head, I took another look to see if I had missed something and came up with nothing. I absolutely needed to make some purchases to get myself a working computer again. I start to surf pricewatch.com, as well as computer manufacturers such as Dell, Alienware (I"m a gamer), Falcon Northwest and a few others.

...

I was frustrated, I was upset (having no computer does that to a computer geek), but most of all I was angry at myself. The power supply was a year and a half old, well beyond the warranty of the individual part. In fact, every time a part has died on me (one motherboard, one hard drive, one video card), they've all called it quits just beyond the part warranty period of 90 days/1 year. There was nothing I could do to appeal for support, I had to fix and replace everything myself, at intervals that were shorter than was reasonable. I had wasted hundreds of hours fiddling, tweaking and testing hardware and software on my machine in the attempt to get it as fast as possible, but stable as well. Also, I spend all day every day troubleshooting problems here at work, as well as for friends and family on my free-time. Why should I be wasting my leisure time doing what I do for work?!

It was with that in mind I gave up hunting parts on Pricewatch.com and went back to looking just at manufacturers of complete systems. I wanted something with a warranty longer than a year, and I wanted high performance. Alienware machines are known for being great gaming PCs, but their prices were a bit too high for what I was looking at. Same for Falcon Northwest. Dell recently came out with a new Dimension model (the Dimension XPS), an attempt to enter the gaming system market. What they had to offer looked very solid, and after cutting out some unneeded features (monitor since I already have one, RAID, speaker set) I came up with a very attractive price ($2,200 after rebates and the Penn State discount). So I counted my pennies and clicked on the order button. That was Monday night, as of today the system is built, and Dell should ship it to me tomorrow, delivery should be Wednesday.

I am honestly tired of the back-and-forth that is entailed in building and managing customized systems. My secondary boxes will always be home-spun as it's more fun that way, but I think my primary systems from now on will be done by a manufacturer jsut because it saves me tons of time and frustration, and if something goes seriously wrong, I can have SOMEONE ELSE fix it.

Here is an excellent blog post about the frustrations of building your computer from scratch, or just doing hardware upgrades in general.
http://jeremy.zawodny.com/blog/archives/000963.html

After countless upgrades to my custom built rig, I can completely understand and sympathize with this man. The number of times I've purchased one part to upgrade and found I needed two or three other to get the first to work is more than I'd like to count.


Comments
on Jan 27, 2004
I can't imagine wanting to buy a pre-built after knowing the customization/performance power of a home built. I built a new computer this summer to replace my old PIII and could not have even come close to the performance-to-price ratio I have acheived if I had bought one whole. I built a P4 2. (800 MHz FSB) on an ASUS P4C800-E Deluxe (OC'd to 3.3) with 1 GB DDR500 RAM (PC4000), 2x80 RAID 0 HD's (Maxtor 8MB 7200's), and an ATI 9800 Pro 128MB. A Vantec 520 W PSU and a nice Lian-Li aluminum case round out the build. All this for about $1500-1600 and it pretty much outclasses the XPS - EVEN NOW (and it was built 6 months ago).

I guess my overall point is, if you buy cheap parts at first you will need to upgrade constantly and risk failure as you have described. But if you do your homework and buy awsome parts from good companies, you will have a computer is cheaper, better and that will last forever.

Incidently the P3 I mentioned earlier was built 2.5 years ago from parts from the same manufacturers and it is going strong to this day as my file server. Back then I stuck in an AIW Radeon and saved cash before college that fall by not buying a TV - makes a nice video server now.

My warranties are all expired for my old one, but no parts have failed and if they had my initial cost savings still would have made up for replacement costs for several components.

Better luck in the future, don't lose the faith!
on Jan 29, 2004
I would never buy a manafactured computer for a few reasons.

1) I don't need to spend extra money on warranties or help because I am an IT professional.

2) Dell, Gateway, etc. Have limits in the BIOS most the time, which limits your ability to really alter some important aspects in your I/O configurations.

3) I would be paying too much overhead with any of these companies because they hire employees who must be paid and work in places where lease, electricity, etc., must be paid. Whatever Falcon NW can build. I can do it for half the price :0)

Any system you see advertised (gaming systems) is low end $3k - high end $5k which means I can make an equal or better system for $1500 - $2500. Ebay, discount, wholesaler sites allow me to make a perfect machine. Some of the new XT cases are sweet too. Liquid cooled with neon lights. I just prefer to not pay for someone elses overhead. Now if I didn't know a damn thing about computers and was going to be screwing the OS up all the time then Dell, Gateway, etc. would be a great choice for me because I would need someone to sit on the phone with me for how ever long it took to help me fix my screw ups. Since I don't have that problem I am free to build extremely fast, well intergrated machines at a fraction of the cost.

I am sure if you asked 1000 techies the same questions you propose to yourself. I think you would find them about 50/50. Some IT professionals I deal with love buying Dell. In larger businesses you really don't have that much of a choice because it would cost you more time to assemble the machines that it would be worth, But for home ~grins~ I always prefer to do it myself :0)

on Jan 29, 2004
Nice machine Vector :0)
on Feb 02, 2004
My issue was that I wanted a machine at home that I didn't have to muck with all the time. When I get home at the end of the day, I want to load up a game, flip through the day's email, and chat with friends on AIM. I have my linux box behind me that I do serious work on at home, that's a custom rig, and I have my slew of pieced together machines here at work acting as web and file servers. I have not turned my back on the geek way, I'm just tired of coming home after a long day at work only to have to do more work. I understand the average user's desire for something that "just works". Most other professionals I know in other fields don't want to come home at the end of the day and do what they do at work in their free time. If it breaks, I want to have someone else fix it, have someone else figure it out, save me the time and frustration. I like to have a break now and then from fixing computers.

We'll see how my experiences go with the Dell XPS, if the machine proves to be uncooperative (already hit a few hurdles that are annoying, but not show-stopping) or is particularly hard to upgrade, I'll go back to the world of custom built rigs, however as I am far enough up on the tech curve right now, and it proves stable and reliable for my needs, prebuilt may become the way to go for my gaming rigs. Custom built will however ALWAYS be my mode of choice for my workhorse machines (servers, secondary computers for learning new tech etc). This is something that won't really be decided until it comes time to replace/upgrade my system.

With the old machine, the costs in upgrades were considerable as I am always trying to play the latest games and want the best framerates (it's an addiction). I was spending so much money on this machine to keep it up to speed, replace bad parts etc. I hope to avoid that to some extent with the new system, and for the first time I bought significantly ahead of the tech curve, and didn't skimp on quality parts. If I had built a similar machine with the low-end budget parts, it would have cost me about 1500 at minimum (grabbing lowest prices from Pricewatch.com) If I went and priced out my exact components, I bet it would be pretty close to $2k, which would only be slightly less than the price I paid to Dell.

We'll see how this all works out
on Feb 05, 2004
I think you said it all at the end there: "... didn't skimp on quality parts". You could probably have saved yourself a lot of headaches and a lot of cash over the longer run by spending a little more to make sure you were getting higher-quality components. I am always happy to lay out a few extra bucks for a well-known brand name with a good reputation or published MTBF figures so that I know what I'm actually getting.
on Feb 06, 2004
Keep in mind that the PC that died was the evolution of the first PC I ever built. Over time I had replaced with top of the line parts. Problems I encountered with it were mostly legacy issues from a few really old bits of hardware that were left in it from the early days. I learned many many lessions with that machine that I'll always keep in mind, but I felt it was time to finally give the other method a shot, see how much grief a built machine gives me. Gotta have some sort of comparison for when it comes time to get my next computer.
on Feb 09, 2004
It looks like your main concern is support. If it blows up, you want somebody else to fix it. I think you will find that with Dell. We use Dell PC's and Dell servers. Their support has been good, and we have even had them on site to replace hardware. Of course, in a business, it is way cheaper to buy a pre-built pre-installed system with support than to pay an employee to build and support the system.