How To Report Site Bugs

The better info you give us, the quicker we can fix things

Published on February 18, 2008 By Zoomba In WinCustomize News

Since the forum upgrade late late last night, there have been a number of people encountering bugs or inconsistencies in how the site is working. We are trying to get all of these problems resolved as quickly as possible, but we need help from the community to track everything down.

Now, when you find something, please don't go "images are broken!" or something equally vague. Bugs like that do us no good. They don't tell us what specifically is broken, where it is broken, and under what conditions we need to reproduce the problem.

With that in mind, any time you report a site bug, please use the following format. This is especially important today with forum and articles issues:

What page is the error on? Please provide the specific URL.
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
Can you consistently reproduce it? Please list all steps.
What browser are you running (and version!)
If you can, please please please attach a screenshot to illustrate the issue.

Good, detailed information lets us get to fixing problems faster. Vague bug reports result in us spending time trying to decypher what the problem is, which can be better spent fixing the bug.

Comments (Page 2)

Neil Banfield

on Feb 19, 2008

It looks like forums show the contents of their child forums (So Stardock Support shows all posts from the Object Desktop forum), but they do not show their childrens child forums.

Example:

This post shows in the Object Desktop forum but not the Stardock Support forum because it was posted in the Stardock Support \ Object Desktop \ WindowBlinds forum.

https://forums.wincustomize.com/?forumid=167&aid=176481

This means a large number of posts are going to get missed.

Daiwa

on Feb 20, 2008

www.joeuser.com/index.htm now 404's in SDC's Joe User link. Couldn't find a place to post this on the JU side.

Alternate Setting

on Feb 21, 2008

Re: my post here WWW Link

I've fixed how it looks now, but it took me a while.

I'd originally managed to embed the youtube video into original post so that it was both visible, playable and a clickable link to source page.

Formatting problems including, no respect for margins, line breaks etc. It just wasn't able to relate at all.

The embedded code was not visible in normal circumstances, I just happened to get a lucky glimpse for a second before it disappeared when I entered edit mode. The only way to remove it was to select all and delete, even though there was no evidence of it being present.

Disturbedcomputer

on Feb 21, 2008

here in the forums online status under user name is right but
when clicking on an User Name then on View "Put a name here" Profile and on that page it shows as off line

# What page is the error on? Please provide the specific URL.
1 # What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
2 # Can you consistently reproduce it? Please list all steps.
3 # What browser are you running (and version!)
4 # If you can, please please please attach a screen shot to illustrate the issue.

1 # https://forums.wincustomize.com/info.aspx?acid=2676520

2 # how I got there just clicked on my user Name then right clicked on View DisturbedComputer's Profile to open in a new Tabb and I also did it the other way to as in clicked on user name the View DisturbedComputer's Profile so it opens in the same window in the forum on a reply And I checked (Alternate Setting) and (Phoon) as well For I see they to are online here in the forums.

3 # Fire Fox 2.0.0.1 with a update pending as I type this so yes after update will check again

4 #

Shot at 2008-02-21

All on my DisturbedComputer XP Pro 1,024MB of RAM ok 1GB ram

Edit update to my reply

now with Fire Fox 2.0.0.12

every thing els the same.

Question I updated Fire Fox and had to restart Fire Fox but I am Able to edit this reply please don't fix this bug LOL

HG_Eliminator

on Feb 21, 2008

TIS BROKE FIXER IT

muhhaa..

Halluci

on Feb 26, 2008

The RSS feed for Wincustomize.com front page news that I have on my Google homepage is no longer updating.

Bebi Bulma

on Feb 26, 2008

When on a thread with more than 1 page of replies, if you click "next" or last" on all subsequent pages the "view all recent posts" link at the bottom takes you to a "no posts exists" page.

Example thread: https://forums.wincustomize.com/?forumid=153&aid=301338

At the very bottom, the "view all recent posts" link works properly: https://forums.wincustomize.com/?g=recent

Click to go to the next page and it changes to this: https://forums.wincustomize.com/post.aspx?g=recent which brings you to https://forums.wincustomize.com/?g=nopostexist

Post indicators are back...still not taking me to the new replies though.

Also, when posting using the post editor on the same page as the post and all the replies, the smilies dropbox is all cutoff again, with most of the smilies seeming to disappear behing the textbox. When editing or using the advanced reply, it displays fine.

Bichur

on Feb 26, 2008

1. What page is the error on? Please provide the specific URL.

This page or any other forum page

2. What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.

Clicking the 'insert link' or 'insert image' icon and the box jumps all the way to the top of the post?

it's okay when you actually insert one, it drops back down to where you were at the bottom, but if you clicked link instead of image and the cancel so you can click image, you're left at the top of the page and have to scroll all the way back down.

No error message given.

3. Can you consistently reproduce it? Please list all steps.

Click 'insert link' or 'insert image' then cancel it

4. What browser are you running (and version!)

FF 2.0.0.12

5. If you can, please please please attach a screenshot to illustrate the issue.

Lantec

on Feb 27, 2008

All forum pages
both Firefox and IE7
AFTER clearing cache, deleting cookies and all personal stuff in both browsers.

I see Intellitext in posts & replies. I'm really hoping this is a bug. I avoid sites with Intellitext.

Lantec

on Feb 28, 2008

Here's pics of 2 problems....adds (intellitext) and ratings issue.....Firefox 2.0012

You can see in both shots that I'm logged in. I have deleted all personal info & cleared the cache, restarted Firefox, restarted the computer several times....no change. I think it's a problem with my account since very few others are having a problem but figure I better post here.

fontinalis

on Feb 28, 2008

These friggin insert windows are pretty annoying the way they pop up under the open window tab in FF. All the info is below. I posted comparison screen shots with FF 2.0.0.12 and IE7 so you guys can see the difference. Sorry about the links but I can't seem to get the insert image to work from my WC photo gallery.

1. error is on this page https://forums.wincustomize.com/?aid=300082 (and every page)
2. insert link window and insert image window load on top and half under open tap in FF 2.0.0.12
3. happens every time
4. FF 2.0.0.12
5. links here:

Insert Image FF

Isert Image IE

Insert Link FF

Insert Link IE

PS. "there are at least 125,000,000 Firefox users in the world right now..." WWW Link

wulfn1

on Feb 28, 2008

page with problems: https://forums.wincustomize.com/?forumid=24&aid=301340

Browser ie7
windows xp home sp2 32bit

I think I did this right
photo of problem:

http://wulfn1.wincustomize.com/photos.aspx?a=1&p=1&view=full

wulfn1

on Feb 28, 2008

ok I must have done something wrong, still getting just an x where the graphic should be, so I added the link at bottom just in case...
getting alot of x's where images should be.

waxplay3r

on Feb 28, 2008

Lantec, I'm having the same issue you posted the screenshots on^^^. I'm logged in but I can't rate the skins

wulfn1

on Feb 28, 2008

ya know, one thing I miss about how the forums used to work, is now when I click on an updated thread, I still have to slog through all the old pages to get to the new stuff.
used to be you would start off where you left off .

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