How To Report Site Bugs

The better info you give us, the quicker we can fix things

Published on February 18, 2008 By Zoomba In WinCustomize News

Since the forum upgrade late late last night, there have been a number of people encountering bugs or inconsistencies in how the site is working. We are trying to get all of these problems resolved as quickly as possible, but we need help from the community to track everything down.

Now, when you find something, please don't go "images are broken!" or something equally vague. Bugs like that do us no good. They don't tell us what specifically is broken, where it is broken, and under what conditions we need to reproduce the problem.

With that in mind, any time you report a site bug, please use the following format. This is especially important today with forum and articles issues:

What page is the error on? Please provide the specific URL.
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
Can you consistently reproduce it? Please list all steps.
What browser are you running (and version!)
If you can, please please please attach a screenshot to illustrate the issue.

Good, detailed information lets us get to fixing problems faster. Vague bug reports result in us spending time trying to decypher what the problem is, which can be better spent fixing the bug.

Comments (Page 1)

ALMonty

on Feb 18, 2008

I can't seem to access this thread. None of the other threads do this. Vista and XP with IE7.

By ASMontemore"/>

ama02

on Feb 18, 2008

1. What page is the error on? Please provide the specific URL. Article/Comments "Forums are Back Up" LINK 2. What is the error you're seeing? No error messages. 3. Can you consistently reproduce it? Please list all steps. Yes, consistently... a. Open WC Home page b. Click on Comments link under article (see #1) c. Page "0 of 2" opens, all replies are numbered "0" d. Click on right-arrow (Next page) at bottom of page e. Page "1 of 2" opens, all replies on this page are repeats from page "0" but are numbered correctly. f. Click on right-arrow (Next page) at bottom of page g. Page "2 of 2" opens, new replies, but first one is numbered "2" and all subsequent replies are even-numbered (2,4,6, etc) h. Last reply is still a "test" reply from unnamed poster, even though I have replied twice, and the comment counter is increasing. 4. What browser are you running (and version!) Vista HP32, both Internet Explorer 7 (v. 7.0.6000.16609) and Firefox (v. 2.0.0.12) 5. If you can, please please please attach a screenshot to illustrate the issue. Okay, here are some screenshots (cropped down) to show some of the issues noted above...

Hope that helps...and I am still unable to see any of my replies at the end of that article.

Zoomba

on Feb 18, 2008

We're working on the paging issue reading articles via WC.

jamespaulp

on Feb 18, 2008

Error on this page. Browser is IE7.
It is extremely difficult to type in this small space.

Zoomba

on Feb 18, 2008

James: please provide all the information I requested in the post above.

ama02

on Feb 18, 2008

Sorry, the formatting of my post (above) was messed up, and I was trying to edit it, but lost my internet connection.

jamespaulp

on Feb 18, 2008

Since I cannot reliably type inside that little box, I am typing this in notepad and going to paste it. What page is the error on? Please provide the specific URL. https://forums.wincustomize.com/?forumid=153&aid=300082 What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages. The text box to type the reply is very small. Probably about 20 characters wide and 3 lines. No error message. Can you consistently reproduce it? Please list all steps. This is consistent so far. What browser are you running (and version!) This is Windows XP 64 using IE 7 32 bit. If you can, please please please attach a screenshot to illustrate the issue.

HTH Now it seems to be fixed

jamespaulp

on Feb 18, 2008

Another problem:
What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/?forumid=153&aid=300082
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Posts that have an image or perhaps longer than a specific number of lines show scroll bars both horizontal and vertical.
Can you consistently reproduce it? Please list all steps.
- This is consistent so far. I have 2 of my posts that are showing up with scroll bars on this page.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.

jamespaulp

on Feb 18, 2008

This is real fast bug fixing. What's the secret

jamespaulp

on Feb 18, 2008

I don't think this is a new problem, but I will report anyways. I posted this on the other thread but thought this is the appropriate place.

What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/?forumid=153&aid=300082
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Font and font size works as expected. It surrounds the text you select.
- Color, bold, italic and underline tags gets pasted at the end of the text.
- code block replaces your text with blank inside the tag.
Can you consistently reproduce it? Please list all steps.
- On a blank Add reply text box, type something. Select the text. Select a color. The tags are placed after the selected text instead of surrounding the text.
- Repeat the above for underline, italic and code blocks.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.
No image

jamespaulp

on Feb 18, 2008

Another problem:
What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/?g=myreplies
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Read status is not getting updated. Everything seems to be in the unread state.
Can you consistently reproduce it? Please list all steps.
- It is consistent. Tried to go the posts that were unread and comeback to this page and it still shows as unread. All my past posts that were read before the site update are also showing up as unread.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.
No image

jamespaulp

on Feb 18, 2008

Another problem:
What page is the error on? Please provide the specific URL.
- https://www.wincustomize.com/ (Edit: Pretty much from everywhere under www instead of forums)
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Recent Forun Activity is showing an error: Error Fetching Recent Posts
Can you consistently reproduce it? Please list all steps.
- It is consistent.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.

jamespaulp

on Feb 18, 2008

Another problem:
What page is the error on? Please provide the specific URL.
- https://forums.wincustomize.com/, https://forums.wincustomize.com/?g=recent,...
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- The top bar seems to have shifted to the left instead of being centered and aligned to the rest of the body content
- Bottom bar is missing. This is the bar with links to stardock, joeuser etc.
Can you consistently reproduce it? Please list all steps.
- It is consistent.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.

jamespaulp

on Feb 18, 2008

What page is the error on? Please provide the specific URL.
- https://www.wincustomize.com/skins.aspx?skinid=5939&libid=1 or any windowblinds skin page
What is the error you're seeing? Please be as specific and detailed as possible. Include exact error messages.
- Two images went missing. These images are displayed right under the skin preview image for WB6 and Vista readiness.
- https://www.wincustomize.com/images/wb648x48.png
- https://www.wincustomize.com/images/V_Ready48x48.png
Can you consistently reproduce it? Please list all steps.
- It is consistent.
What browser are you running (and version!)
- This is Windows XP 64 using IE 7 32 bit.
If you can, please please please attach a screenshot to illustrate the issue.

jamespaulp

on Feb 19, 2008

All replies on this page have #0. https://www.wincustomize.com/articles.aspx?aid=300082 The same article appears on forums and have correct reply #. And the line breaks are broken on this page. No problem with that on the forums.

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